Booking and payment procedures
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1. Final confirmation
As some (or all) of the travel items of the selected tour are on
request, you will receive a final booking confirmation by e-mail within
24 hours (Monday to Friday). Please do not book your flights to Norway
before you have received our confirmation!
If you don't receive a booking confirmation within 2 days (Monday to
Friday) we might have problems reaching you by e-mail. In this case
please contact our booking department on
booking@fjordtravel.no or
tel +47 55 13 13 10
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2. Deposit & final payments
Deposit payments are required upon booking to secure your reservation.
However, the deposit amount will only be reserved, and not processed,
until we have sent our final confirmation to you. If we are not able to
confirm the chosen tour/start date, the deposit amount will be released
accordingly. In this case we will suggest an alternative start date or
an alternative trip (depending on the selected tour).
Please note that the deposit is non-refundable once we
have made the reservations.
Along with our final confirmation you will receive an invoice with
payment instructions for the final payments. Final payments can be made
by credit card or by bank transfer. You can read
more about our general terms & conditions with the cancellation
policy. |
3. On-line payment problems
Payment problems may occur due to several causes. There might
be an amount limit on your card, and/or limitations connected to online
payments to avoid internet-fraud.
If you can't get your payments through, please contact your card
issuer/bank to see whether they have to open up for the on-line
payments, or make corrections to the amount limit.
Alternatively we can try to make the payments through our office
terminal. Please contact us
for further instructions, or call us on +47 55 13 13 10 between 09:00
and 15:30, our local time.
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4. Travel documents
After the final payments have been made you will receive
further directions and information regarding your travel documents. If
your trip includes train journeys we will deliver the travel documents
to your first hotel in Norway before your arrival. For other trips you
will receive the travel documents as E-tickets by e-mail
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5. Travel & cancellation insurance
We strongly advise you to arrange for a travel & cancellation
insurance in your home country. Check our general terms & conditions
for further details & cancellation policy |
Location
As our office is located in Bergen/Norway, we are always here to assist
you during your Norway trip!
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Check our
general terms &
conditions
for further details & cancellation policy |
