What happens next once you have made a booking with us?
FINAL CONFIRMATION You will receive a final confirmation by e-mail once all the required booking arrangements have been confirmed, normally within 24-48 hours (Monday to Friday)
MY PAGE You will also receive a link to MyPage, where you will find details on how and when to pay the final invoice. You will receive a reminder e-mail 7 days before the due date.
FINAL PAYMENT After the final payments have been received, you will receive an email when your travel documents are available on MyPage (PDF documents): – An updated itinerary – All of the required vouchers – PDF train combination tickets – Additional, detailed directions for your trip Make sure to print out and bring with you the documents!
TICKETS & DOCUMENTS Some trips involve physical paper tickets, these will be delivered by delivery service directly to the reception desk of your first hotel in Norway before your arrival. We always check that the tickets have been delivered and received.
The itinerary & additional direction documents include all the information you need to travel on your own in Norway.
We just recently completed the Tromso, Northern Lights & Arctic Coast tour. I am writing to say what an amazing tour we had. Everything ran smoothly without an issue, the accommodation was fantastic and the tours were brilliant. We cannot fault the package at all. I would also like to thank Franziska and Lene, they both were fantastic in answering all my questions promptly, whilst booking the tour. Thank you for a wonderful and memorable holiday!
Thank you for assisting us with our trip to Norway. We thoroughly enjoyed our time in Kirkenes and the Snow Hotel. The arrangements you made for us were perfect. The lodging was comfortable and the excursions were fun. Tom and I rarely use the services of a travel company when we travel; you enriched our trip and made the planning easy.
Alison, United States
I wanted to thank everybody. We had a wonderful trip. Everything went well and fortunately we had the chance to see the lights while on the cruise. All my friends in Turkey would like to go on a similar trip. So I will be in touch with you. Thanks again and best wishes to all of you.