Booking and payment procedures
Fjord Travel Norway’s Booking and payment procedures:
Online booking & payments
When you have decided to book one of our tours you will be directed to our secure booking site
When you reach the payment step you will be directed to our secure online payment provider; Nets
(Nets’web site). All your payment details will be encrypted
Read about customer protection
As some of the travel items are on request, you will normally receive a booking confirmation by e-mail within 24-48 hours (Monday to Friday)
Deposit & final payments
Deposit payments are required upon booking to secure your reservation. The deposit amount will only be reserved until you have received the final confirmation from us. If we are not able to confirm the chosen tour/start date, the deposit amount will be released accordingly. In this case we will suggest an alternative start date or an alternative trip (depending on the selected tour).
The deposit is non-refundable once we have made the reservations.
Along with our booking confirmation you will receive a link to My Page with payment instructions for the final payments. Final payments can be made by credit card or by bank transfer.
Online payment problems
If you can’t get your payments through on the secure payment site (Nets), please contact your card issuer, as they might have to open up for the payments (they might have blocked your card for payments on foreign web sites to avoid fraud, or there might be an amount limit).
You might get your deposit payments through, but still not succeed with the final payments.
After the final payments have been made you will receive further directions and information regarding your travel documents. The itinerary, tickets/vouchers and tour directions will be available as PDF documents on My Page. Make sure to print out and bring with you the documents. If your trip includes Hardangerfjord combination tickets we will deliver these to your first hotel in Norway before your arrival.
Travel & cancellation insurance
We strongly advise you to arrange for a travel & cancellation insurance in your home country.
As our office is located in Bergen/Norway, we are always here to assist you during your Norway trip!
For further details check our General terms & conditions & Cancellation policy
Read about Travel to Norway and Visa information
View all our Tours & Cruises
Contact Fjord Travel Norway:
Use our contact form, send e-mail to [email protected], or
call us on +47 (55) 131-310 (Mon-Fri 09:00 to 15:30 local time)